But for more communications options and a lower cost, consider our Editors' Choice, Skype or, if you need VoIP for your workplace, look into our Editors' Choice for business, RingCentral. We also appreciate your feedback regarding our notification emails, we will definitely take it in to consideration to help make our customer experience even better! We appreciate the time you spent to share your feedback! Vonage does let any mobile phone use an access number to get its low calling rates, but that's less convenient than using an app. And now they no longer offer vacation time. Vonage reached out to me recently and provided the refund I requested. And I have a very quality of service and communication.

Vonage is an easy-to-use VoIP phone service provider that uses your Internet connection to make and receive free or low cost calls from your home or smartphone. Why Vonage Why Switch to VonageBrand: Vonage.

Out-of-the-Box Experience

After rebooting it by unplugging and replugging the power, all the lights flashed, and a turn through the online troubleshooter informed me that the box was receiving a firmware update. Things quickly settled down, and I got a dial tone.

Call quality was a tad better than that of PhonePower and Skype, both of which are pretty good to start with. The box has two phone jacks, but you can only use one unless you pay the full price of another subscription for an extra line. I also wish there were a way to connect over Wi-Fi rather than having to hardwire to your router, as you can with PhonePower. Vonage's apps let you take advantage of the service's IP-based phone calls without using minutes from your phone service plan.

This is especially attractive if you have an international Vonage plan, as cell service to foreign numbers can be exorbitant. You can link up to two mobiles with one account.

Vonage does let any mobile phone use an access number to get its low calling rates, but that's less convenient than using an app. To enable Wi-Fi calling, you need to verify your cell number by having the app place a call.

Calls to my main Vonage number were received in the app. Another benefit of the app is that you can set it so that your Caller ID appears as your home Vonage number.

With the launch of iOS 10, Vonage also rolled out deeper enhancements to its iOS app, which makes it easier to make and receive inbound calls through the iOS 10 CallKit. The updates let Vonage calls be received like any other incoming call, with native full-screen functionality and access to call controls such as mute and call waiting. It also eliminates push notifications for incoming calls, which reduces the possibility of a missed call for notification reasons.

In addition, Vonage's integration with Siri lets users initiate a VoIP call to any contact with a voice command, identical to the iPhone calling experience. The app also now automatically logs into the native iOS Recents list, and enables one-touch callback.

A major new feature added to Vonage is called Boomerang, which is designed to facilitate better international communication by giving Vonage users a "Boomerang list" of up to 10 contacts.

As a way to reduce the friction of overseas missed calls, Boomerang automatically connects the two parties by using the Vonage customer's number, saving friends and family overseas money by utilizing the customer's low international calling rates to place the call.

To use Boomerang, the overseas caller dials the Vonage customer's number and receives the message, "Please hang up and I'll call you right back. The Vonage customer has the option to answer the phone or direct the call to voicemail. The Boomerang call has a special ring tone and will ring both the Vonage home phone and the Extensions App. Whether or not the call is connected, the Boomerang contact is never charged.

You can add and remove contacts from the Boomerang list through the Extension App, and Boomerang also works with other Vonage features including SimulRing, call forwarding, and call waiting. Boomerang is included for Vonage residential customers in the US, UK, and Canada regardless of the call's country of origin. Another new feature is called Selective Call Block.

The Vonage Extensions app can now be configured to block unwanted calls by going into the blocked call list and swiping the slider next to a contact to block incoming calls from those numbers. I ncoming calls from blocked numbers will also not ring when SimulRing or call forwarding are on, either. This has long been a feature of RingCentral and represents Vonage making up some ground. The online account let me see and edit all my included options—call forwarding, SimulRing, call blocking, do not disturb, call waiting, block caller ID, and more.

On the website you can listen to or download voicemail. You can also get your voicemail automatically sent to your email, and you can even have Vonage convert the audio to text. In my testing, it did this perfectly. Selective caller blocking is possible from the website for up to 25 numbers. When I tested, Agent Katherine P. Another attempt the next day also got a quick response, though the agent wasn't able to solve my Wi-Fi mobile calling issue, though a call to the phone support line got me up an running with the app.

Vonage Business offers more than 40 features, including an Administator Portal for managing calling rules for multiple users. It also offers conference bridges, call monitoring and recording, and dynamic caller ID, which lets you present any caller ID you enter.

Some of these features cost extra, however, so be sure to dig into the price list to make sure your plan includes what you need. In general, we found that RingCentral includes more with its standard plans, which includes unlimited conferencing and integration with popular business cloud services such as Salesforce and Box for Business. Check out our roundup of business VoIP services for a deeper breakdown.

Vonage is a pure VoIP play designed to replace your traditional landline phone service. That means you don't get some goodies found in competitors like Skype—video conferencing, text messaging, and group calling in particular. And, as mentioned, the softphone app requires an extra account.

One extra you can add to your account is a toll-free number, something available in RingCentral, but not in Skype. If you need a traditional landline, then Vonage is a much better deal than the local Bell System offshoot, and even though Skype has much cheaper line and telephone calling rates and adds features like video and texting, its personal accounts no longer support standard landline phones the way Vonage does. Vonage is a reliable name in VoIP, its call quality is excellent, and setup is extremely simple.

When you sign up with Vonage, one is sent to you in the mail. For more information please click on the link for the Vonage Phone Adapter.

Vonage offers a day Money-Back Guarantee "MBG" if you terminate your service within 30 days from the date of your order. Your Order Date is the date you order service or the date Vonage successfully processes your payment, whichever is later. The MBG applies to the first line only and covers the monthly charge, taxes and any shipping or activation fees. Additional lines are not eligible. In addition, not all of the taxes that you paid may be refundable.

If you purchased your adapter from a retail provider, you can return your adapter only to that retailer pursuant to their return policy. Vonage does not refund the price of adapters purchased from retail providers under its Money-Back Guarantee.

Before you go Don't miss out on this special offer. Home Plans Residential Plans. Plus, great low international rates. No Annual Contract Best Value! Service Requirements To get the best experience from your Vonage service, you'll need the following items.

A high speed internet connection cable, DSL, or satelite - Vonage does not provide this service. Any phone as long as it's touch-tone.

A Vonage phone adapter, which connects to your high speed internet connection. A web browser to access and modify features within your Vonage account. A qualified Vonage account and plan. A United States or Puerto Rico address. A willingness to spend less money on your phone bill. Customer Comments We've saved thousands!

Karen Bridgestock Dallas, Texas. Bonnie Engstrom Des Moines, Iowa. Vonage Home Phone Anywhere awesome! Vonage has a Day Money-Back Guarantee Excellent call quality, tons of calling features, huge savings! Frequently Asked Questions about Vonage Please take a few moments to get up to speed on some commonly asked questions about Vonage phone service. Can I keep my existing phone number with Vonage service? To set up and enjoy Vonage in your home or office you need the following things: A high-speed internet connection such as cable or DSL Any phone as long as it's touch-tone United States or Puerto Rico address A Vonage phone adapter which will be sent to you free A willingness to spend less money on your phone bill ;o.

You will receive your Vonage hardware in 5 business days or less after signing up.

2211 Vonage Consumer Reviews and Complaints

Vonage home phone plans make domestic and international calling easy and affordable. Learn how to make international phone calls over our high quality VoIP network. Vonage Home Phone Anywhere awesome! How Does Vonage Work? Vonage routes your phone calls over the Internet using Voice over Internet Protocol, rather than telephone lines. But even though your phone uses the Internet, it has nothing to do with your computer. In fact, your computer doesn't have to be on to use Vonage. Forward calls using your Vonage home phone keypad or set up in your Online Account. Calls can be forwarded to an international phone number and if the international number is not included in your Vonage calling plan, you can incur charges.


Visit Vonage Deals to learn about home phone service that includes 20+ calling features, easy setup & low monthly prices. Get great home phone deals now. Feb 21,  · Another benefit of the app is that you can set it so that your Caller ID appears as your home Vonage number. With the launch of iOS 10, Vonage also . What Work From Home benefit do Vonage employees get? Vonage Work From Home, reported anonymously by Vonage employees/5(5).